Employees need to know how well they’re communicating and dealing with others so that they can effectively carry out their responsibilities and meet their short-term and long-term objectives. Ironically, some managers have difficulty communicating assessments in these two areas, especially when it comes to written comments. The managers are concerned that their feedback on communication won’t be communicated clearly, and they worry that providing feedback on interpersonal relations will actually strain the working relationships instead of improving them. When written comments focus on vague and general trends and themes, these outcomes are the most likely.
Jan 26, 2017 - Example performance review and evaluation phrases,comments. While covering the communication skills of the employee, you may use. An employee's interpersonal skills, you may find these sample phrases helpful.
Written and Verbal Communication
Exceptional: Consistently exceeds expectations
- Is a master of written communication
- Is the go-to person when others need help with writing
- Has the most readable writing in the company
- Keeps e-mail messages on target and to the point
- Has clear, direct, and concise writing
- Writes without grammatical errors
- Creates reports and documentation that are consistently outstanding
- Is a compelling speaker
- Says more by saying less
- Actively listens to others
- Thinks before he talks
- Uses captivating language
- Gives highly organized presentations
- Is a superb public speaker
- Is totally comfortable in front of a group
- Is known as the company wordsmith
- Is a great debater
- Is a great communicator
- Is an enthralling speaker who easily holds the attention of others
- Reads other people well
- Senses when others are on data overload and when they need more information
Excellent: Frequently exceeds expectations
- Has very readable writing
- Hits the perfect level of detail
- Writes to the point, rather than around it
- Is a gifted writer
- Has raised the writing in her department to a new level
- Sets the standard for excellent business writing
- Proofreads carefully
- Carefully crafts all his writing
- Is always well organized with her written work
- Selects the appropriate writing style for different readers and situations
- Holds the interest of others in his writing
- Is a clear and articulate communicator
- Has an outstanding vocabulary, but never overdoes it
- Generates a great deal of interest whenever she speaks
- Communicates easily with everyone
- Is an excellent writing coach
- Effectively reads subtle cues and body language
- Is smooth without being slick
Fully competent: Meets expectations
- Is confident and comfortable with writing projects
- Is at ease and effective in front of a group
- Prepares thoroughly before making presentations
- Communicates easily with employees at all levels
- Is not inclined to talk for the sake of talking
- Is a good listener
- Uses words effectively and economically
- Is clear and informative when speaking or writing
- Avoids excessive use of jargon
- Writes with very few grammatical errors
Marginal: Occasionally fails to meet expectations
- Uses a writing style that can be difficult to understand
- Hasn’t shown interest in becoming a better writer
- Procrastinates on projects that involve writing
- Sends e-mail messages that are unclear
- Writes too much on every project
- Has writing that lacks adequate detail and specificity
- Doesn’t listen carefully enough, and communication suffers as a result
- Speaks without organizing his thoughts
- Provides too much detail
- Doesn’t provide enough detail
- Uses e-mail style for formal written business communications
- Needs to listen more and talk less
Unsatisfactory: Consistently fails to meet expectations
- Writes with numerous grammatical errors and typos
- Takes a long time to get to the point
- Ignores punctuation
- Is a grammatical nightmare
- Tends to ramble
- Tends to mumble
- Uses inappropriate terms and expressions
- Is insensitive to others in her comments
- Is unaware of messages that his body language is sending
- Produces work that always needs significant editing
- Often uses the wrong words
- Rushes when writing, and it shows
- Doesn’t pay attention to the cues and body language of others
- Doesn’t listen
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Communication skills involve the variety of ways in which you can communicate with people. These are important skills to have in a small-business setting. Interpersonal communication skills represent the way in which you use your communication skills to communicate with people. The way in which you communicate with people from your employees to the public can affect the bottom line of your business.
Definition of Communication Skills
Communication skills represent those skills with which people use to communicate with others. These skills include listening skills, reading skills, writing skills, speaking skills and nonverbal communication skills. Communication skills have proved invaluable for businesses.
After all, a business could not communicate to its customers if it were not listening to the needs of its customers. The business could not market itself to the public if it were not reading how to satisfy its customers' needs. The business also could not communicate with its vendors if the owners or employees were not reading emails or answering telephone calls.
Interpersonal Skills in Business
When it comes to interpersonal skills, however, big payoffs come when business owners know how to communicate effectively with their employees. Although the business owner manages the business, the employees of the business often come into contact with the customers of the business most often. If a business owner wants to present a certain image to these customers, he must train his employees to promote that image. If the business owner has a problem with interpersonal skills, then his employees may not project the image he wants to convey.
Communication With Employees
When it comes to training employees, the business owner should learn to read the employees. He can examine the employee’s body language to determine whether the employee understands new concepts. The sooner a business owner picks up on the fact that the new concept has not resonated with the employee, the sooner the business owner can correct the problem.
In addition to reading employees, business owners should listen to their employees. As employees spend a lot of time with the actual customers of the business, the employees can articulate what customers seek when they patronize the business.
Communication With the Public
In using interpersonal skills, the better the business owner communicates his message to prospective customers, the more the business will prosper. The business owner can use his interpersonal skills to inform the public of his goods or services and to persuade the public to purchase goods or services from his business. Effective communication often involves using the media to spread the message, writing press releases to advertise the business and participating in speaking engagements. A business owner can gather topics to cover by listening to the concerns of his customers.
References (2)
About the Author
August Jackson is a contributor to various websites. She has taken courses in copywriting and has worked in corporate America as a proofreader. Jackson holds a Bachelor of Arts in English and a Juris Doctor with an emphasis in bankruptcy law.
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Jackson, August. 'Difference Between Interpersonal & Communication Skills.' Small Business - Chron.com, http://smallbusiness.chron.com/difference-between-interpersonal-communication-skills-33858.html. 31 January 2019.
Jackson, August. (2019, January 31). Difference Between Interpersonal & Communication Skills. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/difference-between-interpersonal-communication-skills-33858.html
Jackson, August. 'Difference Between Interpersonal & Communication Skills' last modified January 31, 2019. http://smallbusiness.chron.com/difference-between-interpersonal-communication-skills-33858.html
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